
FAQ
Find your answers here
What makes your rugs unique?
Our rugs are meticulously hand-knotted by skilled artisans using traditional techniques passed down for generations. We source only the finest natural materials—wool, silk, and cotton—and use plant-based dyes to ensure durability, authenticity, and timeless beauty.
How do I care for and maintain my rug?
Regular vacuuming (without a beater bar) helps maintain your rug’s appearance. Rotate it every few months to ensure even wear, and avoid direct sunlight to prevent fading. For deep cleaning, we recommend professional rug cleaning services specializing in handwoven carpets.
Do you offer custom rug designs?
Yes! We offer bespoke rug services where you can customize the size, color, pattern, and materials to match your space and style. Our team will guide you through the design process to create a one-of-a-kind piece.
Are your rugs ethically and sustainably made?
Absolutely. We prioritize sustainability by using eco-friendly materials and natural dyes. Our rugs are handwoven without industrial machinery, reducing our carbon footprint. Additionally, we support fair wages and ethical working conditions for our artisans.
Do you ship internationally?
Yes, we ship worldwide!
We offer free standard shipping on all domestic orders. Expedited and international shipping rates are calculated at checkout. Estimated delivery times:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 2-5 business days
- International Shipping: 7-21 business days (subject to customs clearance)
Where can I view your rugs in person?
Our products are stocked just outside of London and are available in a way that best suits you. We offer a showroom experience by appointment, or if preferred, we can bring selected rugs directly to your location so you can see them in your space before making a decision.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.